FAQ

Payment

DXNMXRK receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard. Payment will only be deducted from your account when the item is shipped. All amounts are in Danish kroner and are incl. VAT.
DXNMXRK uses an authenticated payment server that encrypts all your card information using SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

Delivery

DXNMXRK delivers on all weekdays, with orders placed before 12.00
Delivery time 2-3 working days on some products.
GLS Pakkeshop: 49 kr
GLS Business: 49 kr

Danish orders for GLS Pakkeshop over 500, - delivered FREE!

European Orders cost a flat fee of 150 kr for all orders.

We do NOT deliver to the following countries:
The Faroe Islands, Greenland and countries outside the EU (eg Norway and Switzerland)

When the package has arrived in the package shop, the customer receives an SMS / email, and the package can be picked up within 10 working days.

Right of complaint

A 2-year right to make a complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing. The complaint does not apply to errors or damage committed by incorrect operation of the product / service. DXNMXRK will cover return costs to a reasonable extent.

Refunds

If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.

Right of withdrawal

There is a 30-day full right of return on items purchased in our webshop. However, not food (including supplements). The period is calculated from the day you receive the order.
Return costs must be borne by you.
Cancellation must be reported to us no later than 14 after the purchase, and from the cancellation you must return the shipment no later than 14 days after.
The notice must be given by mail to contact@dxnmxrk.dk. In the notice, you must make it clear to us that you wish to exercise your right of withdrawal. You can also choose to use our standard cancellation form and send with return.

The condition of the item when you send it back

You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way it works. In other words - you can try the item in the same way as if you tried it in a physical store. All marks / cardboard signs and the like must be on the item, and possibly packaging when you return it. If the item has been tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the item's commercial value. In order to receive the entire purchase amount back, you must do the same as you can in a physical store. You may try the product, but not take it into actual use.

Complaints - overview and links:

If you have a complaint about a product purchased in our webshop, a complaint can be sent to:

The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission's online complaint platform. The platform can be found here: http://ec.europa.eu/consumers/odr/ If you file a complaint here, you must provide our email address: contact@dxnmxrk.dk